Ticket Purchase and User Guide

Update: 2014.06.24

The event organizer (hereinafter the “Organizer”) have mandated ACCUPASS, an online service under Accuvally Inc. (hereinafter the “Service”), to sell event tickets to participants (hereinafter “You”). To protect your interest, please carefully read and agree to these Ticket Purchase and Usage Guidelines before you purchase and use the tickets.

1. This Service has been mandated by the Organizer to sell tickets for the event. Unless otherwise expressly stated in these terms and conditions, matters related to the event (including but not limited to event information, ticket sale, discount, ticket purchase rules, issuance of receipt or invoice, ticket return rules, rules for destroyed or lost ticket, access regulations and consumer dispute resolution) shall be subject to the regulations established by each Organizer.

2. In purchasing event tickets through this Service, you shall be deemed to have reviewed and agreed to the Service Terms and Conditions, Privacy Policy, Personal Information Protection Statement and event related information. Please verify the order before you make payment. The establishment of the order means that you have agreed to the contents and amount of the order and you shall not refuse payment based on any reason. If you pay by credit card or PayPal, the card holder must be the same person as the registrator. If you make payment by convenient store or transfer through virtual account, please keep the payment receipt for reference.

3. You agree that if any event ticket you purchase through the Service needs to be returned, it will only be acceptable if the application conditions for return are satisfied. Unless otherwise provided by the Organizer, you must file an application for refund on the “My Tickets” page of ACCUPASS 8 days before the end date of the event at the latest. Applications after this deadline will not be accepted. A processing fee equivalent to 10% of the amount of the ticket will be charged upon return and such fee will be deducted from the refund. For details, please refer to “Ticket Return Processing Rules”.

4. This Service provides only electronic tickets, which are delivered electronically. You should provide the Service with your true name, mobile phone number and email address to ensure successful delivery of the tickets. To ensure the security of personal information, no change will be allowed to the above-mentioned three items of information. You agree to bear the responsibility and shall not refuse payment, nor seek refund, if the electronic ticket cannot be received due to such reason.

5. The QR Code in the ticket serves as justification for participation. Please do not fold or stain the code. Each person must present one ticket with the code for access. Each code can only be scanned once. The status of validity of the ticket will depend on the result of verification by the Service. The Organizer has the final right of interpretation. No ticket holder shall voice any objection or refuse to make payment or seek refund based on any reason. No one without a ticket will be allowed access.

6. You understand that this Service only handles the sale of the event tickets. The contents, quality and relevant interest of the events themselves are under the Organizer's responsibility. If the event is canceled, changed or delayed due to any reason, the relevant processing rules shall be based on the notice and rules issued by the Organizer. In case of any relevant question, please consult the Organizer directly.

7. In case of any question about ticket purchase, ticket collection or account, you can click on the “Service Center” to search common Q&As. You can also directly fill out a form to contact us. During work hours (09:30-17:30, Monday to Friday), you can dial our customer service hotline 02-7755-2000 for dedicated services from our staff.