Ticket Return Processing Procedure

Update: 2014.06.24

1. Scope of Application

   1. If the event that you purchased is marked on the webpage “ ACCUPASS has been mandated to process ticket return and refund matters for this event…”, this means that your application for ticket return will be handled by ACCUPASS in accordance with the Ticket Return Processing Procedure. Please refer to the following section for ticket return rules.

   2. If the event you purchased did not mandate ACCUPASS to handle ticket return, please contact the Host directly for the applicable rules.

   3. We currently do not provide ticket exchange services. Please return the ticket and then make a new purchase.

2. Ticket Return Rules

   1. Ticket return should be filed 8 days before the end of the event at the latest. Late applications will not be accepted. No return will be accepted for partial event or discounted ticket. Please read carefully the statements on the webpage at the time of purchase.

   2. ACCUPASS ticket return services are only applicable to events for which ACCUPASS is mandated to process ticket returns. If you are not sure whether the purchased event is within this scope, please consult the original page of purchase. The Organizer will publish the following information on the page: “ ACCUPASS has been mandated to process ticket return and refund matters for this event in accordance with the Ticket Return Processing Procedure. If you need to return a ticket, please do so 8 days before the end of the event. Late applications will not be accepted. A processing fee will be charged at 10% of the ticket price.” If ACCUPASS is not mandated to process ticket return for the event you purchased, please contact the Host directly for applicable rules.

   3. For all ticket returns, a processing fee will be charged at 10% of the amount of the ticket.

   4. Refund Method:

      1. If you chose to pay by credit card/PayPal at the time of purchase, the refund will be credited to your original credit card/Paypal account that was debited. Refund amount = Ticket amount = Processing fee.

      2. If payment is made in any other manner, the refund will be remitted into the original registrator's personal account. Refund amount = Ticket amount = Processing fee.

   5. If incomplete information is provided when applying for a refund, the invoice will be donated without notice.

3. Ticket Return Application Procedure

   1. Please log into the ACCUPASS account of the registrator and go to “My Tickets – Purchased/To Participate → View Order Details → Ticket Return Application”. For ticket return operation:http://support.accupass.com/knowledgebase/articles/152170

   2. If the words “Ticket Return Application” do not appear, it means that the time to apply for ticket return for this event has expired. We suggest that you transfer the electronic ticket to someone else or contact the Host.

   3. Read carefully the ticket return statements and complete the application form.

4. Refund Payment

   After it is confirmed that the application for ticket return is qualified and the information for payment is complete, payment will be made in accordance with the following schedule:

   1. Payment by Credit Card/PayPal

      For ticket return applications confirmed before the 15th day of each month, refund will be processed before the 25th day of the same month. For ticket return applications confirmed before the 30th day of each month, refund will be processed before the 10th day of the following month. The refund is subject to the procedures of Paypal and each card-issuing bank. Generally speaking, the funds will go back to your credit card account within 10-15 working days. Please note that the refund may appear in your next credit card statement.

   2. Payment by Convenient Store Code or ATM Transfer

      For ticket return applications confirmed before the 15th day of each month, the funds will be remitted before the 25th day of the same month. For ticket return applications confirmed before the 30th day of each month, the funds will be remitted before the 10th day of the following month.

If you have any question about ticket return, you can contact us through “Customer Service Helper” or call the ACCUPASS Customer Service Center at 02-7755-2000 during working hours.